Legal Document

CLB99 — Terms and Conditions
Full User Agreement

Please read these Terms & Conditions carefully before using the clb99 platform. They form a legally binding agreement between you and clb99.

Last Updated: January 2026 Applicable to: All users, including those in Bangladesh Age Requirement: 18+

Key Points At a Glance

Review these key points before reading the full details

Age Requirement

You must be 18 years of age or older to use clb99. Accounts belonging to minors will be closed immediately.

Identity Verification (KYC)

To make a withdrawal, you will need to verify your identity by submitting a copy of your National ID or passport.

One Account Policy

Only one account is permitted per person. Creating multiple accounts will result in the permanent closure of all associated accounts.

Bonus Terms

All bonuses come with specific wagering requirements. Please read the terms carefully before accepting any bonus.

Responsible Gaming

Clb99 supports responsible gaming. Set deposit limits and reach out to our support team if you need help.

Dispute Resolution

In the event of any dispute, clb99's decision shall be considered final. Please refer to the Dispute Resolution section for more details.

Last Updated: January 1, 2026 — These terms and conditions are subject to change from time to time.

1 General Terms & Scope of Agreement

By using clb99 (referred to as the "Platform" or "we"), you confirm that you have read, understood, and fully accepted these Terms & Conditions. This agreement applies to the clb99 website, mobile app, and all related services.

Clb99 is an internationally licensed online gaming platform offering slots, Live Casino, Sports Betting, bingo, and more. Accessing the platform or creating an account constitutes your acceptance of these Terms & Conditions.

Important: If you do not agree with any part of these terms and conditions, please do not use clb99 and contact our support team to close your account.

These Terms & Conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail. clb99 reserves the right to update these terms at any time, and any changes will be published on the website.

2 Account Registration & Eligibility

2.1 Age Requirement

You must be 18 or older to open an account at clb99. Preventing underage gaming is our top priority. clb99 may request proof of identity from you at any time for age verification purposes.

2.2 One Account Policy

Only one account is permitted per person, household, device, IP address, or payment method. Creating multiple accounts is strictly prohibited and, if detected:

  • All accounts will be permanently closed
  • All bonuses and winnings will be forfeited
  • Deposited funds may or may not be refunded, at clb99's sole discretion

2.3 Accurate Information

During registration, you must provide your correct name, date of birth, address, and contact details. Providing false or inaccurate information will result in account closure and any deposited funds may be forfeited.

2.4 KYC Verification

To ensure security and prevent money laundering, clb99 verifies the identity of all users. The following documents must be submitted to process a withdrawal:

  • A clear copy of your National ID (NID) or passport
  • A utility bill or bank statement for address verification
  • Payment method verification documents (where applicable)

Note: Withdrawal requests will not be processed until KYC verification is complete. However, you can still play games and make deposits.

3 Deposit, Withdrawal & Payment Policy

3.1 Deposit Policy

Deposits at clb99 can be made via Mobile Banking, Nagad, and Rocket. The minimum deposit is BDT 200 and the maximum single deposit is BDT 50,000. All deposits are processed in Bangladeshi Taka (BDT).

  • Deposits are typically credited to your account instantly
  • If a technical issue causes a delay, please contact support
  • Deposited funds cannot be transferred to a third-party account
  • Clb99 reserves the right to decline any deposit without providing a reason

3.2 Withdrawal Policy

KYC verification must be completed before withdrawals can be made. The minimum withdrawal amount is BDT 500. Most withdrawal requests are processed within 15 minutes to 24 hours.

  • Withdrawals can only be made to the same payment method used for the deposit
  • Bonus funds cannot be withdrawn until the wagering requirement has been met
  • Clb99 may place a hold on withdrawals in cases of suspicious activity

3.3 Currency & Conversion

Clb99 primarily processes transactions in Bangladeshi Taka (BDT). Applicable exchange rates and conversion fees may apply for currency conversions.

4 Bonus & Promotional Offers

Clb99 regularly offers a variety of bonuses and promotional deals. These bonuses come with specific terms that all users must follow.

4.1 Welcome Bonus

A welcome bonus is offered to new members. To receive this bonus, your first deposit must meet the specified minimum amount, and if a promo code applies, it must be entered at the time of registration.

4.2 Wagering Requirements

All bonuses come with specific wagering requirements. For example, a 30x wagering requirement means you must place BDT 30,000 in bets before a BDT 1,000 bonus can be withdrawn.

Please note: Different games contribute at different rates toward bonus wagering. Slots generally contribute 100%, Live Casino games contribute 10–20%, and some games may be excluded entirely.

4.3 Bonus Forfeiture Conditions

Bonuses and bonus-related winnings will be forfeited in the following circumstances:

  • If you attempt to claim bonus benefits using multiple accounts
  • If bonus terms are violated
  • If the wagering requirement is not completed within the specified time after claiming a bonus
  • If evidence of fraudulent activity is found

4.4 Bonus Restrictions

Each bonus offer may have a maximum win cap. There is also a maximum stake limit for bets placed with bonus funds — generally BDT 500 or 10% of the bonus amount, whichever is lower. Exceeding this limit may result in the bonus and associated winnings being voided.

5 Gaming Rules & Fair Play

Clb99 is committed to providing a fair and transparent gaming environment for all players. All games run on internationally certified RNG (Random Number Generator) technology.

5.1 Game Results

All game outcomes on clb99 are entirely random and never predetermined. The RNG system is regularly audited by independent third-party auditors. Once a bet is accepted, the outcome cannot be changed.

5.2 Technical Issues

If a game is interrupted due to a server error or network issue, clb99 may void that game and refund the bet amount. However, clb99 reserves the right to void any abnormal winnings arising from a technical error.

5.3 Sports Betting Rules

Specific rules apply to Sports Betting. If a match is cancelled or abandoned, the bet amount will be refunded. For live betting, odds may change if there is a delay.

6 Prohibited Activities

The following activities are strictly prohibited on the clb99 platform. Violations will result in immediate account closure and may lead to legal action.

  • Creating multiple accounts or using another person's account
  • Organized attempts to abuse the bonus system (bonus hunting)
  • Attempting to hack games or software, or using bots or automated tools
  • Money laundering or transactions involving illegal funds
  • Harassing or defrauding other users
  • Attempting to exploit security vulnerabilities on the platform
  • Using a false identity or forged documents

Warning: If suspicious activity is detected, clb99 reserves the right to close the account and seize all balances without prior notice.

7 Account Suspension & Closure

7.1 Account Closure by clb99

Clb99 reserves the right to suspend or permanently close any account for the following reasons:

  • If these Terms & Conditions are violated
  • If KYC verification fails or false information is found
  • If fraudulent or suspicious activity is detected
  • In accordance with regulatory authority guidelines

7.2 Account Closure by User

You may close your account at any time by contacting our support team. Please withdraw any remaining balance before closing (bonus balance will be forfeited).

8 Privacy & Data Security

Clb99 takes the security of your personal information very seriously. To learn more about how we handle your data, please visit our Privacy Policy Read the page.

Clb99 uses 256-bit SSL encryption to keep all data secure. Your financial information will never be shared with third parties, except where required by law.

Security Tips: Never share your password with anyone. clb99 will never ask for your password via email or phone.

9 Responsible Gaming Policy

Clb99 is committed to responsible gaming. Gaming is for entertainment — it is not a source of income. If you feel gaming is having a negative impact on your life, please seek help immediately.

Clb99 provides the following responsible gaming tools:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Betting Limits: Set a maximum bet amount for a given time period
  • Cooling-Off Period: Temporarily lock your account for a set period
  • Self-Exclusion: Close your account for an extended break
  • Reality Check: Receive reminders at regular intervals

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10 Dispute Resolution

If you have a concern, please contact our support team first. Most issues are resolved within 24–72 hours.

  • You will receive an initial response within 7 business days of submitting a complaint
  • Complex cases may take up to 30 days to resolve
  • Clb99's final decision is binding on all parties
  • In any dispute over game outcomes, server logs will be used as evidence

Keep in mind: Any dispute must be raised within 30 days of the relevant incident. Claims submitted after this period may not be accepted.

11 Terms & Conditions Updates

Clb99 reserves the right to modify, amend, or update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-site notice.

Continued use of the platform after any changes indicates your acceptance of the updated terms. We recommend reviewing this page regularly.

12 Contact & Support

If you have any questions about these Terms & Conditions or need assistance, please contact our support team.

  • Live Chat: Available 24/7
  • Email: [email protected]
  • Response time: typically within 1–3 hours

Our support team is available in both Bengali and English.

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Frequently Asked Questions

Answers to common questions about the terms and conditions

You must be at least 18 years old to register an account at clb99. Accounts found to belong to minors will be closed immediately and all transactions will be voided.

Yes, all bonuses come with specific wagering requirements. The terms and conditions for each bonus offer are listed alongside the offer. Please read them carefully before claiming any bonus.

Once KYC verification is complete, most withdrawals are processed within 15 minutes to 24 hours. Delays may occur on bank holidays or during periods of high traffic.

Yes, clb99 reserves the right to update these terms and conditions at any time. Users will be notified of significant changes via email. We recommend checking this page regularly to stay informed.

Yes, you can close your account at any time by contacting our support team. We recommend withdrawing any remaining balance before closing your account.
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