CLB99 Privacy Policy —
Your Data, Our Responsibility

1 Role & Scope

Clb99 (hereinafter referred to as "we", "us", or "the Platform") is fully committed to protecting your privacy. This Privacy Policy describes what information we collect, how we use it, who we share it with, and how your data is kept secure.

This policy applies to the clb99 website, mobile application, and all related services. By using clb99, you are considered to have consented to this Privacy Policy.

This Privacy Policy is aligned with international data protection standards and the GDPR (General Data Protection Regulation). We believe that data transparency and user privacy are the foundation of a trustworthy platform.

2 What Information We Collect

2.1 Registration Information

When creating an account on clb99, you will be required to provide the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and country
• Preferred Currency & Language

2.2 Identity Verification Information (KYC)

As part of its KYC process, clb99 collects the following documents for security and anti-money laundering purposes:

• National ID Card (NID) or passport copy
• Utility bill or bank statement as proof of address
• Payment method verification documents

2.3 Automatically Collected Information

While you use clb99, our systems automatically collect certain technical information:

2.4 Payment Information

Clb99 does not store your payment information directly. All financial transactions are processed through certified third-party payment providers that comply with PCI-DSS standards.

3 How Your Information is Used

Clb99 uses your data solely for specific, legitimate purposes. We never use your information for any other reason without your consent.

• Account Management: To create, verify, and manage your account
• Service Delivery: To ensure seamless gaming, deposits, withdrawals, and all other services
• Security Assurance: To prevent fraud, money laundering, and illegal activities
• Legal Obligations: To comply with regulatory authority requirements
• Customer Support: To address your complaints and queries
• Personalized Experience: To suggest games and offers tailored to your preferences
• Promotional Communications: To send you offers and updates only with your consent

4 Data Sharing Policy

Clb99 never sells your personal data. However, limited information may be shared in specific circumstances:

4.1 Service Partners

We work with select trusted third parties to operate our platform. They only receive the information necessary for their designated role:

• Payment Processors (Mobile Banking, Nagad, Rocket partners)
• Identity Verification Service Providers
• Game Software Providers (gaming data only)
• Cloud & IT Service Providers

4.2 Legal Obligations

Clb99 may be required to disclose information in response to court orders, regulatory authority requests, or law enforcement demands. Where possible, you will be notified in advance.

5 Cookie Policy

Clb99 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

5.1 Cookie Types

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor site performance.
• Marketing Cookies: Used to display relevant ads (with your consent only).

You can disable non-essential cookies at any time from your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

6 Data Retention & Deletion

Clb99 retains your data only for as long as it is necessary or legally required. Upon account closure, most personal data is securely deleted.

• Personal profile data is deleted within 30 days of account closure
• Financial transaction records are retained for 7 years in accordance with regulatory guidelines
• KYC documents may be retained for up to 5 years as required by law
• Relevant data is retained while an investigation into suspicious activity is ongoing

7 Your Data Rights

Clb99 fully respects your data rights. You have the following rights:

To exercise these rights, please contact our support team. Requests are typically responded to within 30 days.

8 Security Measures

Clb99 employs industry-leading security technology to protect your data. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted
• Two-Factor Authentication (2FA): An extra layer of protection for account login
• Firewall & DDoS Protection: Server protection against cyberattacks
• Regular Security Audits: Periodic audits conducted by third-party specialists
• Automated Threat Detection: Suspicious activity is detected and blocked in real time
• Encrypted Database: All stored data is protected with encryption

9 Child Protection

Clb99 is an adult gaming platform. We do not knowingly collect information from or provide services to anyone under the age of 18.

If a minor is found to have registered on clb99, their account will be immediately closed and all collected data will be securely deleted.

If you believe a minor is using clb99, please notify our support team.

10 Privacy Policy Updates

Clb99 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, new services, or security improvements.

• A notice will be sent to your registered email for any significant changes
• The date of any changes will be noted in the "Last Updated" section at the top of this page
• Continued use of clb99 following any changes will be considered acceptance of the updated policy
• If you object to the changes, you may request to close your account

11 Contact & Support

For any questions, complaints, or requests to exercise your data rights regarding our Privacy Policy, please contact us:

• Live Chat: Available 24/7 (click the icon at the bottom right of the site)
• Email: [email protected]
• Response time: typically within 24 hours
• Response to data rights requests: within 30 days maximum

Our data protection team is available to assist in both Bengali and English.